Terms of Service

By creating an account or otherwise using DesireOS, you confirm that you have read, understood, and agree to be bound by these Terms of Service together with our Privacy Policy, Acceptable Use Policy, Refund Policy, Complaints Policy, Creator idea terms, and every other policy linked in our footer, each incorporated into these Terms by reference. If you do not agree, do not use the service. We may update these Terms from time to time; the “last updated” date above reflects the current version, and your continued use after a change takes effect constitutes acceptance of the revised Terms.

You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher) and able to enter into a legally binding contract to use DesireOS. You must complete age verification through our verification provider before accessing any 18+ content. Any account found to belong to a minor is terminated immediately.

To access most features you must register an account with a valid email address. You are responsible for the accuracy of your registration details and for keeping your credentials secure and confidential. One account per person. You may not share, sell, transfer, or register an account on behalf of another person, nor register using false or another person’s information. Notify us immediately at [email protected] of any unauthorised use of your account.

You may cancel your subscription at any time, in one click, from Account → Billing or via the cancellation link in any renewal reminder email. Cancellation stops all future charges immediately — you are never charged again after cancelling — and you keep full access until the end of the period you have already paid for. We send a reminder email 3–5 days before every renewal charge, so you always know a charge is coming. Cancellation does not by itself guarantee a refund of the current period; refund requests are reviewed case by case as required by law and under our Refund Policy.

If you have any billing concern, please contact us at [email protected] — we aim to resolve billing queries within one business day. Nothing in these Terms limits your statutory rights or your right to contact your card issuer. We retain proportionate records of payment consent, account activity, age verification, and digital delivery so that we can investigate billing concerns and respond accurately to disputes. We may restrict an account only where there is evidence of fraud, abuse, or an unpaid balance, and never merely because a customer exercised a lawful dispute right.

Your use of DesireOS is governed by our Acceptable Use Policy, which forms part of these Terms. In summary, you agree not to misuse the service, attempt to bypass payment, age, or geographic controls, scrape or reverse-engineer the platform, resell or redistribute access, or use the service for any unlawful purpose.

Every companion, conversation, and image on DesireOS is AI-generated from fictional personas — no real people are depicted. The following are strictly prohibited and result in immediate termination and, where required, reporting to the relevant authorities: any content or request that sexualises a minor or appears to depict a minor (zero tolerance — see our Age Verification Policy and our CSAE safeguards); content depicting a real, identifiable person without consent; non-consensual, trafficking-related, incestuous, bestial, or otherwise illegal themes; any attempt to make a companion produce the above; and harassment, threats, or unlawful use of the service. The full list is in our Acceptable Use Policy, and our commitment is set out in our Anti-Human-Trafficking Policy.

You retain rights to original content you create within the service. We retain all rights to the platform, the companions, and the underlying technology and models.

Every companion and all content on DesireOS is AI-generated from fictional personas — no real performers are depicted and 18 U.S.C. § 2257 record-keeping does not apply. The operator (DESIREOS LTD, company no. 17193635) and records-custodian details are provided in our 2257 Compliance Statement.

You may terminate at any time via your settings. We may suspend or terminate accounts that violate these Terms, our policies, or applicable law, with or without notice. Provisions that by their nature should survive termination — including payment obligations, chargeback terms, intellectual property, and limitation of liability — survive.

The service is provided as-is. We are not liable for emotional reliance on AI companions; please consult a qualified professional for mental-health concerns. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

These Terms are governed by the laws of England and Wales.