Complaints Policy

First: use our report form or email [email protected]. Tell us what happened and what outcome you want.

We acknowledge within 24 hours. We resolve most within 5 business days. Complex cases may take up to 21 days.

If unhappy with our response, you may escalate to Ofcom (the UK communications regulator) via ofcom.org.uk. This policy is OSA-mandated.

Content concerns, moderation decisions, billing disputes, data handling, any aspect of service quality.