Complaints Policy

First: use our report form or email [email protected]. Tell us what happened and what outcome you want.

We acknowledge within 24 hours and resolve all complaints within 5 business days.

Content deemed illegal or non-compliant is removed immediately upon identification, within 24 hours of a valid report. All companions and content on DesireOS are AI-generated — no real performers are depicted — but every report is investigated and acted on under this SLA.

Because every companion and image on DesireOS is AI-generated from fictional personas, no real person is depicted. If you believe any content depicts or impersonates a real person, email [email protected] and we will review and remove it within 24 hours where confirmed.

If you disagree with a moderation, billing, or complaints outcome, reply to the original decision email or contact [email protected] with the reason for the appeal and any supporting information. We review appeals promptly and provide a fresh decision, normally within 5 business days.

If you remain unhappy after our review, you may escalate to Ofcom (the UK communications regulator). This policy is OSA-mandated.

Content concerns, moderation decisions, billing disputes, data handling, any aspect of service quality.