Refund & Cancellation Policy

This Refund and Cancellation Policy explains how subscriptions renew, how to cancel, and when refunds are available. It forms part of our Terms of Service.

Subscriptions are billed in advance and renew automatically at the end of each billing period until you cancel. You can cancel at any time from Account, then Billing. Cancelling stops the next renewal; you keep access until the end of the period you have already paid for.

New subscribers in the UK and EU have a statutory 14-day right to cancel. Because a subscription gives you immediate access to digital content, by subscribing you ask for and consent to that immediate access and acknowledge that the automatic 14-day cancellation right is lost once you begin using the paid features. Where you have not used any paid digital content (such as coins or credits), we will refund your first subscription payment if you contact us within 14 days.

Coin and credit packs are digital content delivered to your account immediately and are non-refundable once purchased, except where the law requires otherwise or where a technical fault prevented delivery.

If you were charged in error, charged more than once, or a purchase failed to deliver, contact us and we will investigate and refund any verified error.

To cancel a subscription, go to Account, then Billing, then Cancel subscription. You will receive confirmation by email.

To request a refund, email [email protected] or use our Support form with your account email and the date of the charge. We aim to respond within 24 hours and to resolve refund requests within 7 business days.

Charges appear on your statement as DESIREOS*Digital. If you do not recognise a charge, please contact us first; we can usually resolve a query faster than your bank and help you avoid a formal dispute.

Questions about billing can be sent to [email protected].